Customer Support Specialist

About klipp.tech

klipp.tech is an emerging technology company building next-generation SEO tools for Shopify merchants. Our goal is to help online stores increase their organic reach and stay ahead in the changing search landscape shaped by AI. From new startups to Fortune 500 brands, merchants around the world rely on our apps to strengthen search visibility and site performance. We take pride in providing great customer support and constantly improving our products to become one of the leading SEO solution providers in the Shopify ecosystem.

Role overview

We're looking for a Customer Support & Content Specialist who can combine empathy, clarity, and creativity. You'll help users through email and chat, create help-center articles, edit and polish technical content written by our development team, and publish concise blog posts or product updates about our apps.

What you'll do

• Respond to customer queries via email and chat in a clear, helpful, and timely manner.
• Convert common questions and support insights into well-structured help-center articles and FAQs.
• Edit and refine technical content written by developers to ensure clarity, consistency, and tone alignment.
• Write short product updates and blog posts highlighting new features, releases, or user tips.
• Collaborate with the product and engineering teams to improve documentation and identify recurring user pain points.
• Maintain a professional communication style suitable for international users.

What we're looking for

• 12 years of relevant experience (content writing, technical documentation, or SaaS customer support).
• Excellent written and spoken English most users are based in Europe and the USA.
• Strong editing and proofreading skills, with a good sense of tone and clarity.
• Some background or familiarity with Shopify, including themes and apps, is a strong plus.
• Basic understanding of SEO and how search engines work is highly desirable.
• A portfolio or online samples of writing (blogs, help articles, documentation, etc.).
• A self-driven mindset, attention to detail, and willingness to learn quickly.

Compensation

CTC Range: 6 10 LPA, depending on experience and writing quality.

Job location

Jaipur, Rajasthan, India (Work from home with occasional in-person meetings. Candidates based in or willing to relocate to Jaipur preferred.)

How to apply

Please fill out the Google Form (link below) with details about your experience, links to your published work, and a short paragraph explaining why you'd like to join klipp.tech.