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Customer Support Specialist

Hitachi Energy

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    Job Description

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1-3 Years
a month ago
95 Viewed
5 Applied

Job Description

Location:

(HE)Office_ Commerzone

Job ID:

R0051787

Date Posted:

2024-05-17

Company Name:

HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED

Profession (Job Category):

Communications & Corporate Affairs

Job Schedule:

Full time

Remote:

No

Job Description:

Business Information :

The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 2300 skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. However, over the last decade, it has evolved to become the largest Operations hub.. The India Operations Centre team at Chennai, Bangalore and Gurugram supports Hitachi Energy's units in more than 40 countries across a wide portfolio of all the four business units in Hitachi Energy To date, the team has executed engineering and commissioning for projects in more than 80 countries.

Mission Statement :

Facilitates resolution of complex issues requiring research and follow-up with customer. Complaint resolutions will be conducted by either verbal or written contact with customers using a high degree of discretion. Utilizes other contact center complaint handling units to assist in complaint resolution. Must have excellent written and verbal communication skills.

Your responsibilities:

  • You will be the first point of contact and gateway to more advanced services, we are looking for a multilingual Customer Connect Agent which will provide first line support to our customers and the global HE networks.

  • You will be responding to incoming inquiries via telephone, e-mails, web- and other possible channels efficiently with confidence and professionalism.

  • You will be a customer advocate for timely response to issues and for problem resolution and escalation and report all activities taken toward resolving customer issues.

  • You should be able to multitask and maintain an organized work environment and provide required, support for customers during run time activities and provide online trouble shooting support and resolution.

  • Participation in ensuring 24/7 availability.

  • Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

  • Basic knowledge in electrical engineering/science, bachelor's degree in science, Diploma in engineering preferred.

  • Prior experience of being in a customer support role needed 1-3 years.

  • Build ability to converse with customers politely and effectively through telephone or e-mail is a mandatory skill set.

  • High focus on customers and their needs

  • Intrinsic attitude to drive innovation and improvement.

  • Ability to speak Japanese language is mandatory - N1 to N3 level prefer.

  • Proficiency in English language.

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Hitachi brings together the world's greatest minds to help breathe life into new possibilities - and drive innovation for a better future. That's why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world's biggest challenges. Our people love technology - and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there's no challenge too great for our pioneers. And there's no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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