About the Role
We are looking for a Customer Support Specialist with hands-on experience in Invoice Extraction, Invoice Processing, and Document Data Annotation. The ideal candidate will have a background in working with structured/unstructured documents, data extraction tools, and providing customer support in finance or operations-related processes.
Key Responsibilities
- Handle customer queries related to invoice extraction and processing with accuracy and clarity.
- Support clients in resolving issues related to document processing workflows.
- Review, validate, and annotate data extracted from invoices and other documents.
- Ensure high accuracy in document-based data processing while meeting turnaround times.
- Collaborate with technical teams to escalate complex cases and provide feedback for process improvement.
- Maintain detailed logs of customer interactions, issues, and resolutions.
Required Skills & Experience
- Mandatory: Prior experience in Invoice Extraction / Invoice Processing.
- Experience in Data Extraction from Documents or as a Data Annotator for Documents.
- Strong understanding of OCR tools, invoice formats, and document workflows.
- Good communication skills (written & verbal) to interact with clients effectively.
- Attention to detail and ability to work with large volumes of data.
- Familiarity with support ticketing tools (Zendesk, Freshdesk, etc.) is a plus.
Qualifications
- Bachelor's degree in Finance, Accounting, Computer Science, or a related field.
- 14 years of relevant experience in customer support + document data processing.
What We Offer
- Opportunity to work in a fast-growing, tech-driven environment.
- Exposure to real-world document processing and automation solutions.
- Career growth with cross-functional learning opportunities.
