Customer Support Officer- AGA

1. Order Booking:- Receive the order from sales team and dealers. Incorporation of Article numbers in the system (SAP/C4C), follow up with stake holders to obtain article numbers. Record order on the ERP system Communicate order acknowledgement to the customer / dealer. Sending Proforma Invoice for Advance Payments to customers/dealers.
Extract updated pending order list (OOH) from the system and share with sales team periodically Inform customers on the status of the order periodically -In order to timely communicate and update system entries on orders.
2. Order Execution:- Prepare standard documentation for order execution and invoicing. Prepare and Sending ESN Document to concerned Service Person for Pre-commissioning visit. Coordinate with the logistics team for activities related to dispatch of the product Coordinate with customer and credit control team for preparation and dispatch of tax related documents Conduct first level payment follow up with customers through calls Escalate payment delays to sales team members and NSM To achieve timely execution of orders. Timely follow-up for invoicing to reduce inventory. Co-ordination with various Product Companies for status and readiness of material, Test Certificates and related documents through myquest portal.
3. Business Analysis & support: Support Zones, Marketing and Projects team on reports, analysis and other business support. Bank Guarantees preparation and coordination. Overall support the growth of AIF business.

4.Reporting:- Extract standard reports from the system such as weekly booking, target achievement, receivable reports, etc. Share the reports with Zonal Manager as required In order to achieve accurate and timely reporting.

5.NPS:- To ensure roll out of NPS & follow up through reminders with customers on customer NPS feedback Receive customer concerns, acknowledge and share with relevant department for resolution and follow up with direct customers & reports to Zonal Managers In order to streamline NPS process and ensure feedback from customers.

Experience requirements
Min 6 month to 2 Years of relevant experience in Industrial Goods.
Knowledge/Educational requirements
Graduate / Masters will be preferred
Personality requirements
. Excellent interpersonal skills and a team player.
. Excellent communication & co-ordination skills.
. Ability to plan and organize effectively, as well as set priorities.
. Advanced knowledge of Excel is a must.
. MS Office (including presentations)
. SAP knowledge will be added advantag

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

On-Site
This role requires you to work on-site at our office Pune, India. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

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