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HireBloc Ventures Pvt Ltd

Customer Support

Early Applicant
  • 5 months ago
  • Be among the first 50 applicants

Job Description

Responsibilities:

  1. Customer Interaction:
  • Handle inbound and outbound calls, emails, or chat interactions professionally.
  • Provide prompt and accurate information to customer queries and concerns.
  1. International Process:
  • Work in either international voice or non-voice processes, based on organizational requirements.
  • Ensure high-quality service delivery to meet client expectations.
  1. Night Shifts:
  • Work in 24/7 (Night Shifts) with a 9.5-hour shift duration, including a 1-hour break.
  • Adhere to the schedule and maintain consistent performance during night hours.
  1. Problem Resolution:
  • Analyze customer issues, troubleshoot problems, and ensure satisfactory resolution.
  • Escalate complex issues to higher levels when necessary.
  1. Adherence to Quality Standards:
  • Follow company policies, quality standards, and best practices.
  • Participate in training sessions to stay updated on product knowledge and customer service techniques.

Qualifications:

  • Minimum educational qualification: 12th/Graduates/PG.
  • Minimum of 18 months of experience in customer support.
  • Excellent communication skills in English (both verbal and written).
  • Ability to adapt to night shifts and work in a 24/7 environment.

Working Days:

  • 5 days working week.

Perks:

  • Competitive salary with performance-based incentives.
  • Opportunities for professional growth within a global organization.
  • 2 Way Transportation

Salary: The salary for this position is up to Rs 40,000/- per month, depending on experience and performance.

More Info

Industry:Other

Function:customer support

Job Type:Permanent Job

Skills Required

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Date Posted: 20/06/2024

Job ID: 82448765

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