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Customer Support - Gurgaon

G-G Talent Connect


    Job Description

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    Recruiter Info

0-2 Years
2 months ago
34 Viewed
2 Applied

Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Support professional to join our team. As a Customer Support Representative, you will be responsible for providing exceptional service and support to our clients. This is a full-time position based in Gurgaon, Haryana, India, with an employment type of Full-Time. As a fresher, no prior experience is required.

Qualifications And Skills

  • Strong verbal communication skills
  • Fluent English language proficiency
  • Strong written communication skills
  • Creative problem-solving abilities
  • Analytical and logical thinking
  • Customer service mindset
  • Experience with Customer Relationship Management (CRM) software is a plus
  • Ability to handle challenging situations with empathy and patience
  • Commitment to delivering high-quality service
  • Ability to prioritize and manage multiple tasks effectively
  • Attention to detail and accuracy
  • Ability to work well in a team

Roles And Responsibilities

  • Responding to customer inquiries and resolving issues promptly and accurately
  • Assisting customers via email, phone, and chat to provide comprehensive support
  • Identifying and assessing customer needs to achieve customer satisfaction
  • Maintaining knowledge of company products and services
  • Providing product recommendations and guiding customers to make informed decisions
  • Escalating complex issues to the appropriate department or management
  • Ensuring a positive and professional customer experience at all times
  • Recording and maintaining customer interaction details in CRM system
  • Adhering to company policies and procedures
  • Contributing to the team's overall performance and goals

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Customer Support Gurgaon

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Last Updated: 21-04-2024 03:56:29 PM
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