Customer Support Executive

Company: WishLuck

Location: Noida Sector 27 (Work from office)

Employment Type: Full-time

Salary Range: 15,000 25,000/month

About WishLuck

WishLuck is one of India's fastest-growing kids toy D2C brands, focused on bringing creativity, learning, and happiness to every child's playtime.

We believe great products deserve great service and that's where you come in.

About the Role

We're looking for a Customer Support Executive who can provide exceptional service to our customers across platforms.

You'll be handling customer queries, ensuring smooth communication, and resolving issues with empathy and efficiency.

Responsibilities

Handle customer queries via calls, WhatsApp, and social media DMs.

Coordinate with logistics and operations teams for order tracking, replacements, and returns.

Ensure high levels of customer satisfaction and retention.

Maintain records of interactions and share regular reports.

Collect customer feedback and assist in improving service processes.

Requirements

Prior experience working with a D2C or eCommerce brand is mandatory.

Excellent verbal and written communication in English and Hindi.

Strong problem-solving and multitasking skills.

Basic understanding of CRM tools, Excel, or Google Sheets.

A proactive, positive attitude with a focus on customer happiness.

Perks & Benefits

Salary: 15,000 25,000/month (depending on experience).

Opportunity to grow within the customer success and operations team.

Work with a young, dynamic team in a fast-scaling D2C environment.

Employee discounts and access to upcoming WishLuck product launches!