We are seeking a highly empathetic and customer-focused Customer Support Executive (Voice/Non Voice) to join KVC Consultants Ltd . In this role, you will be responsible for providing exceptional service and support to our customers, addressing their inquiries, and ensuring a positive and seamless experience across various communication channels.
Roles and Responsibilities:
- Serve as the primary point of contact for customers, addressing their inquiries, concerns, and feedback with professionalism and efficiency.
- Provide comprehensive support across various communication channels, including phone, email, and chat.
- Actively listen to customer needs, empathize with their situations, and offer clear, concise, and accurate information and solutions.
- Troubleshoot and resolve customer issues effectively, escalating complex problems to the appropriate internal teams when necessary while maintaining ownership of the customer's case.
- Maintain detailed and accurate records of customer interactions and transactions in the customer relationship management (CRM) system.
- Adhere to company policies, procedures, and service standards to ensure consistent, high-quality service delivery.
- Collaborate with cross-functional teams to identify recurring issues and contribute to continuous service improvement initiatives.
- Stay informed about product updates, service changes, and new offerings to provide up-to-date information to customers.
Skills Requirement:
- Excellent verbal and written communication skills.
- Strong active listening skills and the ability to empathize with customer situations.
- Proven problem-solving abilities and a knack for providing effective solutions.
- Customer-focused mindset with a strong commitment to delivering exceptional service.
- Ability to work effectively in a fast-paced, dynamic environment.
- Proficiency in using customer support software and CRM systems.
- Strong organizational skills and attention to detail for accurate record-keeping.
- Ability to remain calm and professional under pressure.
QUALIFICATION:
- Bachelor's degree or equivalent practical experience.
