Customer Support Executive (Voice & Chat - Games)

Company: Globalstep

Position: Player Support Executive (Customer Support - Games)

Location: Pune (Viman Nagar) Work from Office

Official Hours: Rotational Shift (24*7*365 - 2 days off per week)

Website: www.globalstep.com

About GlobalStep

We're the team that's been behind the scenes, helping top-notch game studios launch over 3,000 mind-blowing AAA titles to deliver unforgettable gaming adventures.

Since 2006, we've been teaming up with both big players and game-changers, using our secret sauce of skills and passion to cook up tailored tech solutions that fit like a glove, no matter where you are on your gaming journey. You name it, we've done it. From Games and Digital Products Development to Localization, Level Design, and Quality Assurance, we enable and support our clients, from Fortune 100 to start-ups, to drive revenue and create high impact digital experiences. With 5 service locations in 3 continents, we have a tightly integrated services model across geographies and lines of services aimed and focused on the success of our clients.

Job Description:

The Player Support Executive will work in tandem with different operations teams (community, development, and marketing teams) to understand the needs of the game's userbase. Bring them to the client's attention to deliver a world-class player experience.

Responsibilities of Player Support Executive

• Being the voice of our players within our fast-growing Player Support Team.
• Working creatively across multiple projects and platforms at the same time.
• Staying on track with game updates, implementing procedures to support players about upcoming topics when needed.
• You will also deliver feedback and bugs reported by players to our game teams and support them to provide solutions.
• You will work closely with our internal teams to stay up to date on new and upcoming features.

The candidate must have:

• Passionate about Video Games.
• Good English written and verbal communication skills.
• Exposure to Community Management.
• Computer literate (Proficiency in Microsoft applications, CRM tools, etc.).
• Knowledge about mobile devices (Android, iOS).