Customer Support Executive

ViNi Tech is a professional staffing firm dedicated to connecting talented IT professionals with innovative companies across the industry. Our mission is to provide personalized and efficient recruitment solutions for businesses of all sizes while helping individuals achieve their career goals. We offer diverse services, including temporary staffing, direct hire, and contract-to-hire options, tailored to the specific needs of our clients. By closely aligning with company cultures and hiring requirements, we deliver the ideal match for open positions.

This is a full-time, on-site role for a Customer Support Executive located in Ranchi. The responsibilities include handling customer inquiries, resolving complaints, providing timely and effective solutions, and maintaining accurate records of customer interactions. The Customer Support Executive will assist in fostering strong customer relationships to ensure a positive experience and troubleshooting technical issues as required. Communication and collaboration with internal teams will be essential to improve customer satisfaction.

• Exceptional verbal and written communication skills and active listening abilities
• Proficiency in customer relationship management tools and basic computer applications
• Problem-solving, troubleshooting, and conflict resolution skills
• Ability to multitask, manage time effectively, and adapt in a fast-paced environment
• Prior experience in a customer service or support role is advantageous
• Undergraduate degree in Business Administration, Communications, or a related field is preferred