Customer Support Executive

Job Description

Location: Noida, Sector 63 | Work From Office

Timing: 10 AM 7 PM | Monday to Saturday

About Unicliff

Unicliff provides comprehensive EdTech learning experiences through online courses that help learners upgrade skills and secure better opportunities. Our mission is to deliver smooth learning journeys with reliable and empathetic customer support.

Website: www.unicliff.in

Role Objective

We are seeking a Customer Support Executive who will ensure a seamless post-enrollment experience by handling learner queries with patience, accuracy, and customer empathy.

Key Responsibilities

• Handle learner concerns through Phone, Email & Zoho Help Desk
• Provide prompt guidance related to course access, payments, and technical issues
• Maintain SLA for response and resolution times
• Document interactions and update CRM/Help Desk records
• Coordinate with internal teams to escalate and resolve complex issues
• Maintain learner satisfaction through positive communication

Eligibility & Requirements

• Graduate in any field (Freshers encouraged to apply)
• 02 years in Customer Support or Telecalling (preferred)
• Strong communication and active listening skills
• Hindi & English proficiency
• Problem-solving attitude with calm handling of concerns

Compensation & Growth

15,000 30,000/month (based on experience)

Performance-based progression opportunities