Job Description
Customer Success Executive
Location: Gurugram
Salary: 25,000 35,000 per month
Industry: Imitation Jewellery (D2C)
Employment Type: Full-time
About the Role:
We are seeking a highly motivated and empathetic Customer Success Executive to join our growing D2C imitation jewellery business. This role is pivotal in delivering a superior customer experience, ensuring satisfaction, and building long-term customer relationships. You will be responsible for proactively engaging with customers via calls and over DMs, addressing their concerns, ensuring timely resolutions, and supporting retention initiatives.
Key Responsibilities:
Proactively call and follow up with customers to ensure satisfaction and loyalty.
Resolve customer issues and queries in a timely and effective manner.
Enhance customer retention through personalized support and engagement.
Maintain a positive, empathetic, and professional attitude at all times.
Utilize data and feedback to suggest improvements to the customer experience.
Collaborate with internal teams (operations, logistics, etc.) to ensure seamless service delivery.
Maintain accurate records of customer interactions.
Qualifications & Skills:
Prior experience in a D2C (Direct-to-Consumer) brand is mandatory.
Minimum 1 year of relevant customer support or success experience.
Strong communication and interpersonal skills with a focus on empathy.
Excellent command of spoken and written English.
Knowledge of any regional language (like Malayalam, Telugu, etc) will be a plus.
Solid analytical skills and a solution-oriented mindset.
Ability to multitask and work in a fast-paced environment.
Empathetic, soft-spoken.
Bachelor's degree in any discipline.
Additional Information:
6-day working schedule.
Friendly, supportive, and collaborative work environment.
Growth opportunities within the customer experience team
Industry.
How to apply
Send us your portfolio (please make it look good, we're judging) and Resume at [Confidential Information]
Brand's website
www.tvisii.com
