Main Job Requirements
Education and Specific Training
- Under Graduation + 6 Months Experience / Graduation
- AMCAT: SVAR = 65 & Above
Work Experience
- Experience Fresher or Experience both can apply (BPO and Service industry experience preferred)
Skills
- Communication Listen attentively and resolve customers issue effectively. Should be sensitive about customers information.
- Customer Focus Build credibility with the customer by using empathy and should patiently resolve even irate customers issues. Should be courteous, energetic and engaging while dealing with customers
- Learning Orientation To keep himself/herself updated about the latest happenings around and asks questions which impacts customers delight.
- Provide on-line support for on/offshore customers.
- Resolve known customer issues using a knowledgebase, direct use of product and tools, product user guides, and other reference materials
- Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible.
- Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
- Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.
- Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for voice
- Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.
Decision Making Authority
- Strong problem-solving skills (methodology and use of tools).
- Accountability & Ownership.
Recommendations Expected
- Teamwork Orientation
- Adaptability
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