Customer Support Executive

Hiring for an Indian MNC

Shift: US Shift (Night Shift)

Weekly Off: Saturday & Sunday Off

Experience: Fresher / Experienced

Salary: 3.30 LPA (CTC)

Perks: Night Allowance 3000 every month - One way (drop)

Roles & Responsibilities:

• Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.
• Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations.
• Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines.

Skills:

Communication skills | Basic Computer and Typing skills | Strong interpersonal and conversational abilities | Customer Handling and Problem Solving | Customer Service | Call Handling | Active Listening