Customer Support Executive

Role: Customer Support Executive (Inbound Calling Process)

Location: Bangalore (White Field) - Work From Office

Transportation: Will be provided by the company

Experience: 1 - 3 years in Customer Support/Call Centre/BPO

Notice Period: Immediate to 15 days

Salary - INR 20000/- to 25000/- Per month

Mode of Interview: Face to Face only

About the Role:

We are hiring enthusiastic and customer-focused professionals for inbound calling process. The role involves handling customer queries, providing accurate information and ensuring a smooth customer experience.

Key responsibilities.

• Handle inbound calls related to client (Electric) products and Services
• Resolve customer queries efficiently while ensuring customer satisfaction
• Provide product and service information both in Hindi and English
• Record and update customer interactions accurately in the system
• Escalate unresolved issues to the concerned department in a timely manner
• Maintain quality standards and follow process guidelines

Required Skills and Qualification

• Minimum qualification:+2/Intermediate (Graduate Preferred)
• Proficiency in Hindi and English is mandatory
• Excellent verbal communication and listening skills
• Ability to handle customer interactions with patience and empathy.
• Basic computer knowledge (MS Office, email, CRM tools)

Other details:

• Candidates must work from Office - Bangalore or Noida
• Rotational shifts may apply based on Business requirements.

Shift timings : (Shift Allowance are provided)

• For Male 24*7 & For Female Employees 7am-7pm Window
• 6 Days working
• No Fixed Off

Selection process: Face to Face Interview only

• HR Round followed by Versant
• OPS Round
• Client round