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Tech Mahindra Limited

Customer Support Executive

Tech Mahindra Limited

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1-6 Years
50,000 - 4,50,000 INR
24 days ago
839 Viewed
376 Applied

Job Description

Description

We are seeking a highly motivated and skilled Customer Support Executive to join our team. The ideal candidate should have excellent communication and problem-solving skills, as well as the ability to work well under pressure in a fast-paced environment. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring customer satisfaction at all times.

Responsibilities

  • Interact with customers via phone to provide information in response to inquiries about products and services and to handle and resolve complaints
  • Maintain a high level of customer satisfaction by effectively handling customer complaints and ensuring timely resolution
  • Follow up with customers to ensure their issues are resolved and their questions answered
  • Provide accurate and timely information to customers regarding product availability, pricing, and delivery
  • Maintain customer records by updating account information in the database
  • Assist with customer retention and account management by identifying and addressing customer needs
  • Collaborate with other departments to ensure customer issues are resolved effectively and efficiently

Skills and Qualifications

  • Bachelor's degree or Equivalent to that will be required.
  • 1-6 years of experience in customer service or related field
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and in a fast-paced environment
  • Strong problem-solving skills
  • Proficient in Microsoft Office and customer service software applications
  • Ability to multitask and manage time effectively
  • Experience in handling customer complaints and resolving issues
  • Knowledge of customer service principles and practices

Spotlight

  • Cafeteria, Office cab/shuttle, Performance Bonus
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Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.

Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.


Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.

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FUNCTIONS
Customer Service/ Call Centre/ BPO
INDUSTRY
ITES/ BPO/ Call Center
SKILLS/ROLES I HIRE FOR
Support Hiring
LEVEL HIRING FOR
Mid Level, High Level
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