Customer Support Executive

Location: Nangloi

Salary: 2.5 LPA - 3 LPA

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Share customer feedback to improve products and services
• Make outbound calls to promote and sell apparel collections
• Handle inbound leads and close sales effectively
• Understand customer needs and recommend suitable products
• Provide post-sales support to ensure customer satisfaction and repeat business
• Maintain accurate records of all interactions and transactions
• Manage orders, returns, and customer queries through the Shopify platform

Requirements:

• Priorexperience as a Customer Support Executive (E-commerce)
• Hands-on experience with Shopify for order management and customer service
• Excellent communication and interpersonal skills
• Strong problem-solving ability with a customer-first attitude
• Self-motivated, target-driven, and capable of working independently
• Ability to persuade and close sales over the phone