Customer Support Executive

We're Growing at Redcliffe Labs Join Us!

Redcliffe Labs is on the hunt for B2B Customer Support Executive to manage and delight our business clients. If you're passionate about problem-solving and love the idea of making healthcare more efficient, this is your chance!

Position: B2B Customer Support Executive

Location: Sec 39, Unitech Cyber Park, Gurugram

Experience: 06 months -1 year in B2B customer support preferred from Diagnostics background

What You'll Do:

1) Handle inbound & outbound communication with our B2B partners.

2) Resolve queries, manage escalations, and ensure a seamless diagnostic experience.

3) Coordinate with the field team & clients for phlebo status.

4) Coordinate with the lab team to address report-related concerns.

5) Accurately punch booking IDs into the system.

What We're Looking For:

1) Strong communication & problem-solving skills.

2) Prior experience in healthcare/diagnostics customer support is preferred.

3) Tech-savvy, organized, and process-driven.