Customer Support Executive

Objectivesofthisrole:

Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency

Identify and address customer needs, with a goal of total satisfaction

Provide expert answers to questions

Follow company guidelines and procedures for communications with minimal supervision

Recommend improvements to company processes for efficiency

Responsibilities:

Can make large number of inbound and outbound calls.

Respond quickly, professionally, and accurately to customer inquiries.

Meet personal/team qualitative and quantitative targets.

Maintain daily recordings and documentation of issues and resolutions in a database.

Requiredskillsandqualifications:

High school diploma or equivalent

Strong communication skills, including active listening and clear articulation

Ability to work individually and as a team member

Preferredskillsandqualifications

Experience in a call-canter environment with US Clients.

Freshers as well with excellent communication are all so eligible.

Able to work in US Shift timings. (Night Shift).

US Healthcare Experience will be a bonus.