Customer Support Executive
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-Analyzing Customer complaints and resolving within TAT
-Follow-ups with the respective departments for the ticket resolution .
-Preparing funnel report for complaint for customer service.
-Analysis of the repeated cases for reduction.
-Handling cases for different bureaus to resolve disputes.
-Handling customer transaction related disputes.
-Analysis of Complaints data for regulatory reporting.
Job ID: 113098851
Skills:
Kpo, Bpo, Customer service, Communication
Skills:
email etiquette , crm software, Data Entry, Problem Solving, Customer Service, Technical Support, Time Management, Active Listening, Multitasking, Product Knowledge
Skills:
Ms Excel, Ms Outlook, Ms Word, Customer Support, International Voice Process, Customer Service, Basic Computer Skill
Skills:
Customer Service
