Customer Support Executive

Company Description

PayOrbit International Advisory is a niche consulting firm helping remittance, foreign exchange, and digital payment businesses grow and stay compliant. With 10+ years of regional expertise, we support financial institutions, exchange houses, FinTech's, and BPO/KPOs with strategic, operational, and technology-led solutions across the Middle East, Asia, and global markets.

Role Description

This is a full-time, on-site role for a Customer Support Executive, located in Mumbai. The Customer Support Executive will be responsible for managing and resolving customer inquiries, ensuring high levels of customer satisfaction, providing technical support, and assisting with online support issues. The role requires clear communication, problem-solving, and a proactive approach to addressing customer needs.

Qualifications

• Strong skills in Customer Support, Customer Satisfaction, and Customer Service
• Proficiency in handling Online Support and Technical Support issues
• Effective communication and interpersonal skills
• Ability to resolve customer issues efficiently while maintaining professionalism
• Basic computer skills and familiarity with common support tools and software
• Experience in a similar role is preferred