Urgent Requirement of Customer Support Executive for Mohali Location
Key Responsibilities:
- Provide exceptional customer service and support to clients across various channels such as phone, email, and chat
- Respond to customer queries, complaints, and feedback in a timely and professional manner
- Ensure customer satisfaction by resolving issues and providing timely and accurate information
- Maintain accurate and detailed records of customer interactions and transactions
- Collaborate with other teams, including sales and product development, to ensure customer needs are met
- Identify and escalate issues to senior management as needed
- Stay up-to-date with company products and services to provide accurate information to customers.
Key Requirements:
- Bachelor's degree from a recognised University
- At least 2 years of experience in customer support or related field
- Strong communication and interpersonal skills
- Excellent problem-solving and decision-making skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Ability to work independently and as part of a team
- Strong attention to detail and accuracy
- Strong knowledge of Microsoft Excel.
Interested Candidates may share their resume at [Confidential Information]
Note: Work From Home Not Allowed
