Overview
As a
Customer Support Executive at Melblok, you'll be the voice of the brand. You'll engage with customers post-purchase, understand their skincare journey, resolve issues, recommend suitable products, and create a positive, trusted experience that drives repeat purchases and loyalty.
About Ratti & Melblok
Ratti Brands Pvt Ltd is a New York & New Delhi-based beauty company that makes high-performance products to help solve fundamental beauty concerns. Our Performance Skincare brand Melblok makes Restorative Skin Care Powered by Science. Melblok's products are high-performance, problem-solving, and both effective and safe. We use bio-appropriate, clean ingredients, and materials that are all-natural, sustainable, and biodegradable.
Key Responsibilities
- Handle customer queries via calls, WhatsApp, email, and social platforms.
- Conduct post-purchase feedback and satisfaction calls within 35 days of delivery.
- Record feedback, tag it in CRM, and escalate issues needing intervention.
- Recommend and cross-sell products based on skin type and usage.
- Follow up with inactive or unsatisfied customers to rebuild trust.
- Coordinate with logistics for delivery-related concerns.
- Maintain call logs and update all records accurately in CRM.
Required Skills & Experience
- Graduate (any stream) with excellent communication skills in English and Hindi.
- 02 years of experience in customer service, tele-sales, or D2C brand support (freshers with strong communication are welcome).
- Empathetic, confident, and good at listening and explaining skincare usage.
Key Summary
Job title: Customer Support Executive
Position: Full time, permanent
Name of the organization: Ratti Brands Private Limited
Hours: 6 days a week
Location: South Extension Part-2
Starting date: Immediate
Note: This is a growth position. As the company is growing, the successful candidate will get a chance to rapidly progress into higher roles.
Melblok is an equal opportunity employer. We are also committed to maintaining an inclusive workplace and encourage diversity.
Skills: customer service,customer support,customer,communication,communication skills,cce
