We are looking for a Customer Support Executive to join our team. The ideal candidate will have 0-4 years of experience in customer support and a strong understanding of customer service principles.
Responsibilities
Answering customer queries via email, chat, and phone calls
Assisting customers with product-related issues and providing solutions
Resolving customer complaints and escalating issues to the relevant department when necessary
Maintaining a high level of customer satisfaction by providing excellent customer service
Keeping accurate records of customer interactions and transactions
Collaborating with other departments to ensure customer needs are met
Skills and Qualifications
0-4 years of experience in customer support or a similar role
Excellent communication skills, both verbal and written
Strong problem-solving skills
Ability to work independently and in a team environment
Proficiency in MS Office and basic computer skills
Ability to handle high-stress situations and work in a fast-paced environment
Strong organizational skills and attention to detail
