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Customer Support Executive

Jai Bajrang Steels

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0-3 Years
2,00,000 - 3,00,000 INR
5 months ago
185 Viewed
137 Applied

Job Description

As a CRM Specialist, you will play a key role in managing and optimizing the organization's customer relationship management system. You will be responsible for ensuring the effective utilization of CRM tools to enhance customer satisfaction, streamline processes, and drive business growth. This role involves a combination of technical expertise, analytical skills, and a deep understanding of customer relationship management principles.

Key Responsibilities

CRM Administration
- Administer and configure the CRM system to align with business requirements.
- Customize and maintain data fields, workflows, and automation rules within the CRM.

Data Management
- Ensure data integrity and accuracy by regularly auditing and cleaning CRM records.
- Import and export data as needed, and resolve data discrepancies.

User Training and Support
- Provide training to new users on CRM functionalities and best practices.
- Offer ongoing support to users, addressing inquiries and troubleshooting issues.

Integration Management
- Collaborate with IT and other departments to integrate the CRM system with other business applications.
- Monitor and troubleshoot integration points to ensure seamless data flow.

5. **Reporting and Analysis:**
- Create and maintain custom reports and dashboards to track key performance indicators (KPIs) and provide insights.
- Analyze CRM data to identify trends and areas for improvement in customer engagement.

Workflow Automation
- Develop and implement workflow automation to streamline processes and improve efficiency.
- Work with stakeholders to understand and document business processes.

User Adoption
- Promote CRM system adoption across the organization.
- Gather feedback from users to identify areas for improvement and enhancement.

Security and Access Control
- Implement and manage security protocols to protect sensitive customer data.
- Administer user access permissions based on roles and responsibilities.

Qualifications and Skills:
- Bachelor's degree in Business, Information Technology, or a related field.
- Proven experience in CRM administration and management.
- Proficient in using CRM software (e.g., Salesforce, HubSpot, Microsoft Dynamics).
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to train and support users at various levels within the organization.

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As a CRM Specialist, you will play a key role in managing and optimizing the organization's customer relationship management system. You will be responsible for ensuring the effective utilization of CRM tools to enhance customer satisfaction, streamline processes, and drive business growth. This role involves a combination of technical expertise, analytical skills, and a deep understanding of customer relationship management principles.

Key Responsibilities:

CRM Administration
- Administer and configure the CRM system to align with business requirements.
- Customize and maintain data fields, workflows, and automation rules within the CRM.

Data Management
- Ensure data integrity and accuracy by regularly auditing and cleaning CRM records.
- Import and export data as needed, and resolve data discrepancies.

User Training and Support
- Provide training to new users on CRM functionalities and best practices.
- Offer ongoing support to users, addressing inquiries and troubleshooting issues.

Integration Management
- Collaborate with IT and other departments to integrate the CRM system with other business applications.
- Monitor and troubleshoot integration points to ensure seamless data flow.

Reporting and Analysis
- Create and maintain custom reports and dashboards to track key performance indicators (KPIs) and provide insights.
- Analyze CRM data to identify trends and areas for improvement in customer engagement.

Workflow Automation
- Develop and implement workflow automation to streamline processes and improve efficiency.
- Work with stakeholders to understand and document business processes.

User Adoption
- Promote CRM system adoption across the organization.
- Gather feedback from users to identify areas for improvement and enhancement.

Security and Access Control
- Implement and manage security protocols to protect sensitive customer data.
- Administer user access permissions based on roles and responsibilities.

Qualifications and Skills

- Bachelor's degree in Business, Information Technology, or a related field.
- Proven experience in CRM administration and management.
- Proficient in using CRM software (e.g., Salesforce, HubSpot, Microsoft Dynamics).
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to train and support users at various levels within the organization.

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