Customer Support Executive/Inside Sales

Job Description: Customer Support Executive/Inside Sales

Experience: 3-5 Years

Location: Yeshwanthpur, Bengaluru

About the Role:

We're looking for a

Customer Careor Inside Sales

who can do more than just pick up calls

someone who can turn every conversation into an opportunity to build relationships and drive

results. Whether it's a farmer seeking reliable solutions or a distributor exploring new possibilities,

you'll be the friendly voice of Mecwin that makes their journey smoother.

This role includes inbound calls, outbound follow-ups, handling customer queries, addressing

complaints, and assisting in lead conversions. If you're a patient listener, a confident

communicator, and a natural at turning conversations into sales, we'd love to have you on our

team!

Key Responsibilities

Handle inbound calls and WhatsApp queries from farmers, distributors, and customers

regarding Mecwin's solar pump products and services.

Make outbound calls to follow up on leads, nurture customer interest, and drive

conversions.

Address and resolve customer queries and complaints with empathy, professionalism,

and care.

Provide accurate information about products, pricing, and distributor programs.

Record and organize customer details, call logs, and lead data in Excel or CRM (training

provided).

Support the sales and distributor team by sharing qualified leads and insights.

Prepare daily activity reports to track calls, follow-ups, and leads status.

Required Skills & Qualifications

Minimum 2 year of experience incustomer service or telesales/inside sales

Fluent in English and Hindi (spoken and written).

Excellent communication and persuasive selling skills.

.

Ability to listen patiently, solve problems, and handle objections with confidence.

Basic computer knowledge (MS Excel, Google Sheets, CRM tools).

Preferred Qualification

12th Pass / Graduate in any stream.

Prior experience in a product-based or sales-driven environment.