Description
We are looking for a motivated and enthusiastic Customer Support Executive to join our team. This is an entry-level position ideal for freshers who are passionate about providing excellent customer service and eager to learn.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with product or service-related issues and provide appropriate solutions.
- Maintain accurate records of customer interactions and transactions in the database.
- Collaborate with other departments to resolve customer issues effectively.
- Provide feedback on customer interactions to improve service processes.
Skills and Qualifications
- Excellent communication skills in English (both verbal and written).
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using customer support software and tools (e.g., CRM systems).
- Ability to handle stressful situations and maintain composure.
- Basic computer skills, including knowledge of Microsoft Office Suite.
