Description
We are looking for a dedicated Customer Support Executive to join our team in India. The ideal candidate will have a passion for helping others and will be responsible for providing top-notch support to our customers, ensuring their experience with our services is positive and productive.
Responsibilities
- Provide exceptional customer service and support to clients via phone, email, and chat.
- Resolve customer inquiries and issues in a timely and professional manner.
- Maintain a positive and empathetic attitude towards customers at all times.
- Document customer interactions and feedback accurately in the system.
- Collaborate with team members to improve customer service processes and workflows.
- Identify and escalate priority issues to the appropriate departments.
Skills and Qualifications
- 2-4 years of experience in customer support or a related field.
- Strong verbal and written communication skills in English and local languages.
- Proficiency in using customer support software and CRM systems.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong problem-solving skills and ability to think critically under pressure.
- Basic knowledge of computer systems and troubleshooting techniques.
