Customer Support Executive

Company: Flick TV

Location: Remote (Work From Home)

Shift Time: 1:00 PM 11:00 PM

Compensation: Fixed Salary with Performance-Based Incentives

Flick TV is looking for motivated and customer-focused Customer Support Executives to join our growing team.

In this role, you will assist users through text-based interactions, ensuring prompt, accurate, and professional responses. The position involves providing information, resolving queries, and maintaining a positive customer experience in every interaction.

• Respond to customer queries promptly and accurately.
• Provide assistance with account support, basic troubleshooting, and general inquiries.
• Maintain a professional and friendly communication tone at all times.
• Document interactions and ensure proper follow-up on open issues.
• Adhere to company policies, performance metrics, and quality standards.

• Proficiency in Hindi (written).
• Excellent communication and problem-solving skills.
• Ability to manage multiple chats and prioritize effectively.
• Reliable internet connection and a working device.
• Willingness to work the 1 PM 11 PM shift.
• Prior experience in customer service or chat-based roles is preferred.

• Competitive fixed salary with additional performance incentives.
• Remote work flexibility.
• Continuous training and professional growth opportunities.
• Recognition and rewards for high performance.

If you're interested, please send your resume to [Confidential Information] with the subject line: Application Customer Support Executive (Chat Process)