Work Exp: 1yr - 2yr
Languages to be known Hindi, English, Marathi, must know - anyone south Indian language preferred Malayalam / Telugu
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers and build a loyal customer base.
- Skills and Qualifications:
- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
Qualification: Minimum Graduation.
