Company Description Enviropol Engineers Pvt. Ltd., incorporated in 2003, is a leading Indian engineering company specializing in air pollution control and biomass drying solutions. Headquartered in Noida with facilities in Greater Noida and Pune, the company has successfully delivered over 500 projects across more than 30 countries. Enviropol provides advanced technologies such as Wet Scrubbers, Electrostatic Precipitators, Bag Filters, Wet ESPs, and Hybrid Biomass Dryers that help industries meet global emission norms and improve operational efficiency. Supported by experienced technocrats and strong in-house manufacturing, Enviropol leverages modern tools like 3D modeling and CNC fabrication to serve diverse industrial sectors. Guided by core values of Integrity, Excellence, and Collaboration, Enviropol partners with leading companies worldwide to drive sustainable industrial progress and a cleaner environment.
Role Description The Customer Support Executive role is a full-time, on-site position based in Gurugram. This role involves responding to customer inquiries via phone, email, and online channels, providing accurate information about products and services, and resolving issues in a timely and courteous manner. The Customer Support Executive will track and document customer interactions, escalate technical or complex issues to the appropriate internal teams, and follow up to ensure resolution and customer satisfaction. The role also includes coordinating with sales, technical, and service teams, maintaining customer records, preparing basic reports, and contributing to continuous improvement of support processes. The individual in this position is expected to uphold Enviropol's customer-centric values and represent the company professionally in all interactions.
Qualifications
- Strong Customer Support and Customer Service skills, with the ability to handle inquiries and complaints professionally.
- Experience in maintaining high levels of Customer Satisfaction through effective communication and problem-solving.
- Ability to manage Online Support channels, including email, chat, and web-based platforms.
- Basic Technical Support capabilities, including understanding of engineering or industrial products (experience in environmental or industrial solutions is an advantage).
- Excellent verbal and written communication skills in English; additional local language skills are beneficial.
- Good organizational skills, attention to detail, and ability to manage multiple customer cases simultaneously.
- Proficiency with CRM systems, ticketing tools, and standard office software (e.g., MS Office).
- Diploma or bachelor's degree in any discipline; specialization in engineering, business, or related fields is preferred.
- Prior experience in customer-facing roles, preferably in industrial, engineering, or technology sectors.
