Customer Support Executive

Key Responsibilities

 · Handle inbound customer calls and provide accurate information regarding banking products and services.

· Clarify customer queries and determine appropriate solutions.

· Research, troubleshoot, and resolve issues efficiently.

· Escalate unresolved queries to the appropriate department when needed.

 · Complete transactions and maintain accurate documentation.

· Cross-sell suitable banking products based on customer requirements.

Education

· Graduation is mandatory.

· No intermediate pass out.

· Note: Pursuing Higher Education & B. Pharmacy students are not eligible.

Required Skills & Competencies

· SVAR Score: 50 & above

 · Excellent verbal communication in English & Hindi

· Regional language proficiency preferred

· Basic computer knowledge and familiarity with MS Office tools

· Strong telephone etiquette and active listening skills

· Sound decision-making, logical reasoning, and numerical ability

· Customer-oriented mindset with patience and empathy