Customer Support Executive , Customer Service , BPO Voice , International Voice Process

16 Applied
Job Description

Dear Aspirant,

Hiring for TOP MNC's Companies.

Greetings from Black and White Business Solutions,

Free Job Placement.

Looking out for candidates who can join Immediately, International Voice Process.
Freshers / Experience ,salary 18k to 40k

One day Interview Process,....easy selection..

2022 freshers can apply..
For more information
Contact HR Soniya @9739222387 ( Call or Whatsapp )
Email to [Confidential Information]

Roles and Responsibilities :

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Update our internal databases with information about technical issues and useful discussions with customers.
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members.
Inform customers about new features and functionalities
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives.
Candidate should possess excellent oral and written communication skills
Candidate with good customer service skills would be preferred
Candidate should have 0 - 3 years of experience in Customer Support Voice Process.
Prior experience in Customer Service industry will be an added advantage.
Should be open to work in Night shifts / Rotational Shifts.
Candidates with backlogs/arrears in their degree are not eligible
Responsible for dealing with Domestic & International Clients
Responsible for dealing with Clients Queries.

Requirements and Skills

Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases

Location: Bangalore

For more information
Contact HR Soniya @ 9739222387 ( Call or Whatsapp )
Email to [Confidential Information]

JOB TYPE

Industry

ITES / BPO

Education

Bachelor of Arts (B.A)
Bachelor of Architecture (B.Arch)
Bachelor of Business Administration (B.B.A)
Bachelor Of Computer Application (B.C.A)
Bachelor of Commerce (B.Com)
Bachelor of Dental Surgery (B.D.S)
Bachelor Of Technology (B.Tech/B.E)
Bachelor of Education (B.Ed)
Bachelor in Hotel Management (B.H.M)
Bachelor of Science (B.Sc)
Bachelor of Social Work (B.S.W)
12th Class (XII)
Diploma
Masters in Arts (M.A)
Masters of Architecture (M.Arch)
Master OF Business Administration (M.B.A)
Master in Computer Application (M.C.A)
About

Incorporated in 2006, We are the staffing industrys leader and innovator, and today, has evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs. We work with our clients hand on hand to overcome the challenges they face in attracting / interviewing and retaining Junior / Middle & Top Management professionals.

About Recruiter

Functions

Customer Service/Call Centre/BPO

Industry

ITES/BPO

Skills/Roles

Bpo,
Fresher,
Customer Service,
Customer Support,
Voice support,
Voice Based,
International Bpo

LEVEL HIRING FOR

High Level,
Top Management