About Colosseum Tech Solutions Pvt Ltd
Colosseum Tech Solutions Pvt Ltd is a leading technology solutions provider dedicated to delivering exceptional customer experiences through innovative support and service excellence. We are looking for an enthusiastic and customer-focused Customer Support Executive to join our growing team. This role is ideal for individuals passionate about technology, problem-solving, and providing world-class customer assistance in a dynamic environment.
Key Responsibilities
- Serve as the primary point of contact for customers via phone, email, and chat.
- Provide prompt, professional, and empathetic responses to customer inquiries and technical issues.
- Troubleshoot and resolve basic technical problems, including system checks, server reboots, and software-related queries.
- Collaborate with internal technical teams to ensure timely and effective resolution of escalated issues.
- Maintain accurate and detailed records of customer interactions and support activities in the ticketing system.
- Monitor and follow up on open issues to ensure customer satisfaction and closure.
- Stay updated with company products, services, and processes to provide informed assistance.
- Meet or exceed key performance metrics such as response time, resolution rate, and customer satisfaction.
Qualifications & Skills
Communication & Interpersonal Skills
- Excellent verbal and written communication abilities.
- Strong interpersonal and listening skills with a customer-first mindset.
- Ability to remain calm and professional under pressure.
General Skills
- Strong organizational and multitasking abilities.
- Quick learner with a proactive and adaptive attitude.
- Bachelor's degree preferred (technical background is an advantage).
Work Schedule & Location
- Type: Full-time, On-site
- Location: Hyderabad, India
- Shift: Night Shift
- Working Days: 5 days
What We Offer
- Competitive Compensation: Attractive salary package with night shift allowances.
- Career Growth: Clear opportunities for progression into Senior Support or Technical Specialist roles.
- Learning & Development: Continuous upskilling in communication, technology, and support tools.
- Supportive Culture: A collaborative and inclusive workplace where ideas and teamwork are valued.
Ideal Fit
You are a customer-oriented and tech-savvy professional who enjoys solving problems and helping others. You thrive in a fast-paced environment, communicate with empathy and clarity, and take pride in creating positive customer experiences that reflect the company's values.
