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Customer Support Executive

Cinedigm

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2-3 Years
2 months ago
101 Viewed
9 Applied

Job Description

  • As a Customer Support Executive at Cineverse, you will be responsible for handling calls/chats/ emails from our US customers and enter the details in Zendesk

  • You will be responsible for understanding the issues reported at first contact and use all tools and knowledge at your disposal to attain first contact resolution
  • You will also be responsible for liaising with supervisors and internal departments to set correct expectations with the customer for unresolved issues at first contact

Job Responsibilities:

  • Catering customer issues through voice calls, chats, and emails.
  • Knowledge about the best mediation and conflict resolution tactics.
  • Ability to empathize with customers.
  • Utmost patience while dealing with irate customers.
  • Ability to respect every customer.
  • Fast and efficient problem-solving skills.
  • Keeping a track of all customer queries
  • Possessing the knowledge and ability to improve customer service of the organization.
  • Maintain 100% quality on all customer queries.
  • Readiness to work in rotational shifts.
  • Desire to work in a fast paced, evolving, and dynamic business.
  • Ability to work in a cross functional environment.
  • Works well under pressure
  • Takes direction well.
  • Tech Savvy

Specific Knowledge Abilities and Skills:

  • Excellent verbal & written communication skills that are sensitive to USA audiences.
  • Bachelor s degree in any stream.
  • 2-3 years of Customer Service Experience preferably in a customer support role
  • Proficiency in Microsoft Office Suite
  • Experience with digital video streaming services (Netflix, Hulu, Amazon Prime).
  • Experience using iOS, Android, Roku, and other Web Services.
  • An understanding of basic internet and home networking terminology (operating systems, browsers, broadband speeds).
  • Experience with a customer service platform required experience with Zendesk preferred.
  • Experience for an audio/video streaming or online tech support team is a plus.

We would welcome you with,

  • A top-grade application traversing multiple mobile platforms.
  • A team of champions to work with.
  • An open mind for new ideas and stratagems.
  • A merry environment focused on creativity, growth and transformation.
  • Top notch medical benefits for employee and family members along with accident coverage benefit for employees
  • Flexible working environment
  • Paid time off (PTO) such as sick days and vacation days
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