Customer Support Executive

Key Responsibilities:

Handle customer inquiries via phone, email, and chat, providing prompt and accurate responses.

Assist customers with product information, services, and troubleshooting.

Maintain a deep understanding of Biotecnika's offerings to provide high-quality support.

Address customer complaints professionally, ensuring quick and effective resolution.

Work closely with internal teams (Sales, Marketing, and Technical) to improve customer experience.

Maintain detailed records of customer interactions and feedback using CRM tools.

Follow up with customers to ensure satisfaction and build long-term relationships.

Support sales and marketing initiatives by providing insights from customer interactions.

Stay updated on industry trends and Biotecnika's latest services and offerings.

Should be proficient in handling common technical issues in Google Chrome and Windows PC of the customer by taking remote sessions.

Required Skills & Qualifications:

M.Tech, B.Tech, B.Com, M.Com and MBA.

1-3 years of experience in customer support.

Excellent verbal and written communication skills.

Strong problem-solving and interpersonal skills.

Ability to multitask and manage time efficiently.

Proficiency in CRM software and customer support tools is a plus.

Customer-oriented mindset with a proactive approach to resolving issues.

Prior experience in handling B2B and B2C customer interactions.

Familiarity with industry regulations and compliance standards.

Experience in technical support or biotech-related customer service.

Why Join Biotecnika

Exciting Industry: Work at the forefront of biotechnology and life sciences.

Career Growth: Opportunities to develop your skills and grow within the organization.

Learning & Development: Continuous learning through training and workshops.

Supportive Work Culture: A dynamic, employee-friendly environment that values teamwork.

Networking Opportunities: Connect with leading professionals and experts in the industry.