CUSTOMER SUPPORT EXECUTIVE

Company Name Confidential
1-3 years
a month ago 225 Applied
Job Description


RESPONSIBILITIES:
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenario impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assist
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Requirements and skills
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Excellent communication and problem-solving skills
Multi-tasking abilities

Languages- English, Kannada, Hindi, Telugu and Tamil. (Max 2 languages)
Educational Qualification- Any Graduates.

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