Customer Support Executive

Description

We are seeking enthusiastic and motivated freshers/entry-level candidates for the position of Customer Support Executive. In this role, you will be the first point of contact for our customers, providing them with the support and assistance they need to ensure a positive experience with our products and services.

Responsibilities

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Resolve customer inquiries and complaints efficiently and effectively.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Assist in product knowledge training sessions for new team members.
• Identify and escalate priority issues to the appropriate teams.
• Follow up with customers to ensure their issues are resolved.

Skills and Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software and CRM systems.
• Ability to handle difficult situations and provide solutions.
• Good organizational and multitasking skills.
• Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• A positive attitude and a passion for helping customers.