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Customer Support Engineer

Kandiga Consultancy Services

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2-5 Years
a month ago
374 Viewed
193 Applied

Job Description

  • Providing telephonic support for hardware complaints
  • Provide remote-online support for software complaints
  • Provide on-site support if the issue doesn't get resolved by both the above mentioned means
  • Daily updation of Tickets status in respective groups
  • Daily updation of Tickets in online portal and emails
  • Responsible for obtaining Feedback Rating for all Tickets assigned
  • Responsible for invoicing the service support charges for Ticket assigned
  • Responsible for booking new AMCs
  • Responsible for Renewal of on-going AMCs


REQUIRED KNOWLEDGE AND SKILLS:
  • Excellent Electrical & Energy Metering Software Applications
  • Knowledge of Panel & Power Quality Metering, Breakers, Protection Relays
  • Knowledge of Industry Standard communication protocols like Modbus, BACnet, OPC, LoRa, MQTT, GPRS, ZigBee, etc.
  • Thorough knowledge SQL or VB or any Database Application software
  • Self-motivated, ready-to-travel attitude and customer centric behaviour
  • Good verbal & email writing skills
  • Multi-lingual proficiency shall be an added advantage
  • Knowledge of Elmeasure make Pre-paid and Post-paid Energy Metering hardware and software shall be an added advantage

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