We're looking for a Customer Support & Content Specialist who can combine empathy, clarity, and creativity. You'll help users through email and chat, create help-center articles, edit and polish technical content written by our development team, and publish concise blog posts or product updates about our apps.
What you'll do
- Respond to customer queries via email and chat in a clear, helpful, and timely manner.
- Convert common questions and support insights into well-structured help-center articles and FAQs.
- Edit and refine technical content written by developers to ensure clarity, consistency, and tone alignment.
- Write short product updates and blog posts highlighting new features, releases, or user tips.
- Collaborate with the product and engineering teams to improve documentation and identify recurring user pain points.
- Maintain a professional communication style suitable for international users.
What we're looking for
- 12 years of relevant experience (content writing, technical documentation, or SaaS customer support).
- Excellent written and spoken English most users are based in Europe and the USA.
- Strong editing and proofreading skills, with a good sense of tone and clarity.
- Some background or familiarity with Shopify, including themes and apps, is a strong plus.
- Basic understanding of SEO and how search engines work is highly desirable.
- A portfolio or online samples of writing (blogs, help articles, documentation, etc.).
- A self-driven mindset, attention to detail, and willingness to learn quickly.
Compensation
CTC Range: 6 10 LPA, depending on experience and writing quality.
Job location
Jaipur, Rajasthan, India (Work from home with occasional in-person meetings. Candidates based in or willing to relocate to Jaipur preferred.)
How to apply
Please fill out this form (https://forms.gle/NFbkWEq2haMM2Neg7) with details about your experience, links to your published work, and a short paragraph explaining why you'd like to join klipp.tech.
