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Customer Support Associate

Loop
Fresher
Bengaluru, India
Early Applicant
  • Posted 8 days ago
  • Be among the first 20 applicants

Job Description

What You Will Be Doing

  • Answer customer queries in a positive and effective manner, primarily over phone (voice process) and via email
  • Identify and assess customers needs to achieve high levels of satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives within defined timelines, and follow up to ensure resolution
  • Manage end-to-end support for claim-related queries, including coordination with hospitals, insurance teams, and customers
  • Guide customers on claim submission requirements, approvals, and timelines
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage and support customers
  • Provide accurate product and service information while resolving customer concerns
  • Resolve product or service issues by clarifying complaints, identifying root causes, selecting the best solution, and ensuring timely closure

What We Are Looking For

  • Prior experience in a call center (BPO environment) is mandatory
  • Proven customer support experience, preferably in healthcare, insurance, or hospital claim services
  • Strong phone handling skills with active listening (voice process role)
  • Fluency in English and Hindi (mandatory)
  • Customer-first mindset with the ability to adapt/respond to different customer personalities
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • Willingness to work in rotational shifts with rotational week offs (6 days working)

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Customer Support
Employment Type:
Full time

About Company

Job ID: 151245561

Last Updated: 15-07-2026 06:51:04 PM
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