What Will You Do
Customer Relationship Management
- Build and maintain longlasting relationships with US & EU SaaS clients
- Serve as the primary point of contact and trusted advisor for your portfolio of accounts
- Lead regular business reviews and align stakeholders on objectives and measures of success
Account Growth & Retention
- Drive customer retention and spot opportunities for upselling and crossselling
- Proactively track account health and manage risk to ensure client satisfaction
- Collaborate with internal teams (product, sales, support) for seamless customer experience
DataDriven Insights
- Analyze usage patterns and customer feedback to surface actionable insights
- Manage client satisfaction surveys and translate results into actionable improvements
- Leverage data to advocate for customer needs and guide product roadmap priorities
Collaboration & Advocacy
- Work closely with the Product team to align feature requests and roadmap priorities
- Partner with Sales and Marketing to optimize customer experience and engagement strategies
CRM & Tools Management
- Maintain accurate, uptodate client records in CRM platforms (Salesforce, HubSpot, or similar)
- Analyze trends and client behavior for actionable account planning
What We're Looking For
- 35 years of experience in Customer Success or Account Management within a midmarket SaaS environment
- Proven track record of managing and growing a portfolio of US and EU clients
- Strong proficiency with CRM tools (Salesforce, HubSpot, or similar)
- Strong analytical mindset ability to utilize data and metrics to drive actionable decisions
- Exceptional communication and interpersonal abilities, with a customercentric approach
- Experience with conducting customer feedback sessions and translating insights into actionable outcomes
- Skilled in problemsolving and adept at managing challenging situations professionally
- Experience with SaaS platforms in the automotive or dealership space is a plus, but not mandatory
- Willingness to work in US shift timings
