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Customer Success Manager

Early Applicant
  • 1 months ago
  • Be among the first 50 applicants

Job Description


  • Manage relationships with key accounts. Ensure they derive value and their billing grows.
  • Own and deliver at least $20K New MRR within 3 months.
  • Implement best practices to make the CSM Team more efficient. Creating a training program,metrics based review and coaching system for other CSMs.
  • Work with founders to drive further optimisation of metrics, consistently working onimprovements in quality, conversion, and process adherence.


Responsibilities
  • Serving as the main point of contact for customers, addressing queries, concerns, and providing support as needed.
  • Guiding new customers through the implementation process, ensuring a smooth transition from sales to product usage.
  • Establishing strong relationships with customers, understanding their needs, challenges, and objectives.
  • Collaborating with customers to develop success plans tailored to their specific goals and objectives.
  • Tracking key performance indicators (KPIs) related to customer success, such as retention rates, customer satisfaction scores, and product usage metrics.
  • Working to ensure customer satisfaction and value realisation to secure renewals and drive upsell opportunities.
  • Collaborating with sales, marketing, and product teams to align efforts and ensure a unified approach to customer success.


Requirements and background
  • Ability to take extreme ownership of everything related to customer success that is happening in the company.
  • Inspiring personality and amazing interpersonal skills.
  • At least 2 years of experience in customer success role.
  • Strong analytical skills and problem-solving attitude.

More Info

Industry:Other

Job Type:Permanent Job

Skills Required

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Date Posted: 09/10/2024

Job ID: 95682763

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