Customer Success Manager

Key Responsibilities -

Own customer relationships post-sale, ensuring smooth onboarding and ongoing adoption.

- Act as the main point of contact for customer needs, issues, and escalations.

- Develop success plans to help customers achieve measurable business outcomes.

- Partner with Sales, Product, and Support teams to deliver a seamless customer experience.

- Monitor customer health metrics and proactively identify expansion opportunities.

- Collect and share customer feedback to inform product improvements.

Requirements -

-35 years of experience in Customer Success, Account Management, or a client-facing role.

- Strong communication, relationship-building, and problem-solving skills.

- Ability to understand customer goals and align them with TheAgentic's offerings.

- Highly organized, with the ability to manage multiple accounts.

- Tech-savvy and comfortable with SaaS platforms, CRM tools, and analytics.