Who we are:
Founded in 2014 by Richa Singh and Puneet Manuja, YourDOST is one of India's first and leading holistic emotional wellness organisations. We help corporates, colleges build resilient communities.
We are enabling leading corporates like TCS, CK Birla Group, UpGrad, Darwinbox, Tata Consumer Products, and educational institutions like IIT Madras, IIT Delhi, and IIM Bangalore among others.
Our offerings include product-led engagement and offering service-based Corporate Wellness offerings in the Health and Wellness Space like EAP programs, Fitness options like Stepping and Weight Loss Challenges, Online Doctor Consultations, Customized Health Checks, and more.
Having worked with 500+ clients and touch-based with over 20 lakh lives to date we are looking for a dynamic and committed Sales & Growth Intern
To learn more about us please visit www.yourdost.com
What we are looking for:
We are looking for an enthusiastic Senior Customer Success Manager (1 to 4 years of experience) who will be responsible for managing YourDOST B2B Clientele. This role is for someone who is creative but also very organized such that he/she can set up and optimize processes, do extensive follow-ups, and measure impact.
Responsibilities:
- Responsible for engagement of at least 20 accounts (about 35-40 lakhs of annual business)
- Building a Strong Relationship with L1
- Should be able to plan & execute all webinars/programs/campaigns (Engagement overall)
- Should be able to do Launches
- Should be able to analyze the data, create reports, and send
- Should be able to do Mentoring of CSM-1
- Should be able to do Engagement Discussions without the presence of Senior CSM and Report discussions if required
- Be a part of some important process
- Should be able to travel
- Should be able to handle escalations
- Should be able to drive High Retention in his/her portfolio of accounts.
- Should be able to Report Red flags
- Should be able to collaborate with cross-functional teams.
Requirements:
- Graduate/Post Graduate
- 1+ years of experience in Customer Success, Account Management, Customer Support, Customer Service or relevant field
- Excellent written and verbal communication skills(English)
- Experience in organising events
- Active Listening - Able to listen, understand, and then respond appropriately
- Problem Solving - Have a consultative approach to solving problems for clients
- Relationship Building - Able to build Rapport with senior stakeholders in the company
- Analytical Skills - Able to analyze data and make evidence-based decisions
- Should genuinely care about emotional well-being space
Location: Mumbai (2 months training at Bangalore)
Highlights:
- Our numbers speak for what we have achieved (30 lakh+ people impacted, 20 lakh+ counseling sessions, 10,000+ Lives saved)
- We run our business profitably and hence are in charge of our own journey and decision-making
- Our work has been recognised by the likes of PM Narendra Modi in Mann Ki Baat (in the last week's episode), last year we also helped give recommendations to him and PMO on Mental Health Policies for India
- We have won several awards like Forbes 30under30, BW 40under40, Redherring, IHW wellbeing, Startup India, etc.
- 60% of our employees start their career with us (first job/ internship)
- 70% of our workforce is women
- We are also led by a women founder and have women leading the design, program development, and operations teams - while we believe in equality, this helps have role models for other women to see that we believe in actions and examples more than words.
