The ideal Key Account Manager / Customer Success Manager is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our North American customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies.
Responsibilities
Customer Success & Relationship Management
- Develop and maintain strong, long-term relationships with key clients, serving as their primary point of contact.
- Understand customer needs, goals, and pain points to provide tailored solutions that drive value.
- Proactively engage with customers to ensure product adoption, satisfaction, and retention.
- Conduct regular business reviews and customer check-ins to assess performance and growth opportunities.
Account Growth & Revenue Expansion
- Identify upsell and cross-sell opportunities within existing accounts to maximize revenue.
- Collaborate with sales and marketing teams to drive expansion strategies.
- Negotiate contract renewals and expansions to ensure long-term partnerships.
- Analyze account performance and market trends to inform strategic decision-making.
Collaboration & Process Improvement
- Work closely with internal teams, including sales, marketing, and product, to align customer success strategies with business objectives.
- Provide customer feedback to product teams for continuous improvement.
- Develop and optimize customer success processes, playbooks, and best practices.
- Mentor and guide junior account managers to enhance team performance.
Qualifications
- Bachelor's degree, preferably in Civil Egineering, Architecture, Design, BIM etc
- 3+ years of relevant work experience
- Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
- Good written and verbal communication skills in English
