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Customer Success Manager

Even Healthcare

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1-3 Years
4 months ago
106 Viewed
4 Applied

Job Description

As a Sales Trainer, you will be responsible for identifying employees who require sales skill development, designing and delivering effective training programs, and providing ongoing coaching.

What you will do
  • Respond to inbound requests from potential members and actively get involved in selling and converting users
  • Ensure that member needs are met in requests, and actively build relationships with cohorts of members throughout their even journey
  • Help improve users product knowledge and offer guidance on best practices
  • Interact and resolve user issues through emails, calls and live chat support via a ticketing system
  • Be the first line of defence, identify bugs and escalate to the concerned team
  • Consolidate user queries and educate product teams about what users want. Be the voice of the user!
  • Go the extra mile to help individual users with their issues. Providing an excellent support experience is the best way to get loyal users and referrals
  • Work closely with various teams such as marketing, product and hospital operations to ensure that Even members are overall satisfied with their service
  • Develop and implement processes by yourself. We are a startup. We want people who are able to create processes, not just follow.
  • Coordinate with hospital partners for resolution/clarifications if needed
  • Drive 100% customer retention by delivering extraordinary experience
What we are looking for
  • 1 -3 years work experience preferred in sales, support, business development, customer success or account management
  • Strong English communication skills in both written and verbal. Candidates who speak Kannada and/or Hindi will be preferred
  • Dynamic, quick thinking and problem solving. Ability to grasp new concepts very quickly. Even is not like anything else in the market. You need to understand exactly how we work and why
  • We will be offering 24x7 support, so candidates should be flexible with rotating day and night shifts on a monthly basis. Working 6 days a week
  • We are not remote first. Candidates must be located in Bangalore
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Last Updated: 06-03-2024 10:13:30 AM
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