Customer Success Manager - Civil/Architecture

Customer Success Manager - Civil/Architecture

Job Description

Position:Customer Success Manager - Civil/Architecture (Founder-track role)

Location:Bangalore, India (with extensive travel across India)

Employment Type:Full-time

Compensation:1014 LPA CTC (inclusive of performance bonus) +handsome equity allocation for the right candidate

About GreenJams

GreenJams is pioneering carbon-negative construction materials with Agrocrete and BINDR, redefining how the world builds. Our mission is to make construction climate-positive while ensuring performance, cost efficiency, and speed. By joining us, you won't just be an employee you'll be part of a team rewriting the rules of the construction industry.

Role Overview

We are seeking aCustomer Success Manager (CSM)who will operate with theownership and drive of a founder. This is not a routine role it requires taking complete charge of solution delivery, building systems from scratch, obsessing over customer impact, and ensuring Agrocrete and BINDR projects succeed on speed, quality, and scale.

In addition to managingsolution delivery and customer success, the CSM will also support thesales teamby scoping pilots, coordinating delivery of samples/starter kits, and ensuring smooth implementation during proof-of-concept phases with new customers.

The CSM will spend significant time at customer sites across India, working shoulder-to-shoulder with engineers, contractors, and client teams, while representing customer needs back into GreenJams. For the right candidate, this role includessubstantial equity ownership, reflecting the expectation that you'll help shape not only execution but also the company's growth story.

This is ahigh-trust, high-impact rolethat sits at the intersection of technical execution, customer advocacy, and sales growth.

Key Responsibilities

• Solution Architecture & Implementation
• Design and deliver tailored solutions using Agrocrete and BINDR.
• Oversee on-site implementation and ensure adherence to speed and quality benchmarks.
• Systems & Process Building
• Develop and refine SOPs for product applications.
• Establish scalable systems for delivery and execution across multiple regions.
• Customer Success & Advocacy
• Serve as thevoice of the customerwithin GreenJams.
• Build strong, trust-based relationships with customer teams and decision-makers.
• Actively identify upsell and cross-sell opportunities.
• Execution Leadership
• Coordinate end-to-end delivery across internal teams, contractors, and customers.
• Lead workers and engineers on-site setting direction, rallying effort, and ensuring outcomes.

Sales Support & Pilot Implementation

oCollaborate with sales teams toscope pilot projects and POCs.

oCoordinatesample/starter kit deliveryand oversee implementation at customer sites.

oEnsure pilots demonstrate the value of Agrocrete and BINDR convincingly to support conversions.

• Growth & Founder Mindset
• Take initiative beyond assigned responsibilities.
• Treat challenges as opportunities to innovate and create systems for the long term.
• Drive both customer satisfaction and business growth through leadership and accountability.

Ideal Candidate Profile

• Education:Bachelor's in Civil Engineering or Architecture.
• Experience:36 years asSite Civil EngineerorProject/Site Architect.
• Mindset & Skills:
• Operates with afounder's mentality ownership, resourcefulness, and bias for action.
• Inquisitive, innovative, and able to design new approaches under uncertainty.
• Strong leadership capable of rallying teams at all levels.
• A people's person builds relationships with clients, contractors, and internal teams.
• Willingness to travel extensively (up to 6070% of time).
• Obsessive focus onsolution delivery, quality, and speed.

Why Join GreenJams

• Equity & Ownership: For the right candidate, ahandsome equity packagealongside cash compensation rewarding you as a true co-creator of our success.
• Be a Pioneer: Work on category-defining, climate-positive construction solutions.
• Leadership Role: This is a founder-track position your work will directly shape our systems, customer experience, and growth trajectory.
• Growth & Learning: Exposure to top real estate developers, architects, and sustainability leaders in India and beyond.
• Direct Impact: The projects you execute will literally reshape the carbon footprint of construction.

Application Process

If you believe inbuilding like a founder, not just executing like an employee, we'd love to hear from you. Send your CV and a note on how you've led projects or initiatives as if they were your own company to [Confidential Information].