What does it mean to be a Customer Success Manager at ZeroNorth
Qualification
Management role onboard merchant vessels with proven experience in Customer Success, Account Management, Business Development, or other client-facing roles.
Key Skills
A passionate advocate for maritime digital transformation with hands-on experience in the maritime industry.
A patient listener who empathizes with client challenges and operational bottlenecks.
A collaborative communicator adept at handling conversations with enterprise-level clients and working in cross-functional teams.
A relationship-focused individual who is responsive, helpful, and emphasizes building strong connections.
Essential Job Functions
Collaborate with customers to understand their operational business models.
Identify and set the Digital Transformation Action Plan.
Periodically review the status of the Digital Transformation
Design and develop account plans.
Maintain strong customer relationships to gather product/service feedback.
Act as the voice of the customer within ZeroNorth, enhancing product capabilities based on client feedback.
Provide familiarization to customers to ensure product usage, adoption, and value derivation.
Conduct regular customer outreach programs
Behavioral Traits:
Demonstrates leadership skills in guiding and empowering both customers and internal teams to achieve mutual success.
Demonstrates empathy and active listening skills to understand customer needs.
Proactively communicates with customers, providing timely updates and guidance.
Exhibits strong problem-solving abilities to address customer issues effectively.
Builds and maintains trust-based relationships with customers.
Driven by results, continuously striving to enhance customer satisfaction and retention.
