Customer Success Manager (1-3 years required)

Work Location: New Delhi, India (Hybrid)

Work Shift: 5 days a week, 9 hours a day

Please Note: We will conduct first 3 months of training in our Bangalore office (HSR Layout) and then you can shift to Delhi.

Who we are:

Founded in 2014 by Richa Singh and Puneet Manuja, YourDOST is one of India's first and leading holistic emotional wellness organisations. We help corporates, colleges build resilient communities.

We are enabling leading corporates like TCS, CK Birla Group, UpGrad, Darwinbox, Tata Consumer Products and educational institutions like IIT Madras, IIT Delhi, IIM Bangalore among others.

Our offerings include product-led engagement and offering service based Corporate Wellness offering in the Health and Wellness Space like EAP programs, Fitness options like Stepping and Weight Loss Challenges, Online Doctor Consultations, Customized Health Checks and more.

Having worked with 500+ clients and touch based with over 20 lakhs lives to date we are looking for a dynamic and committed Customer Success Manager.

To learn more about us please visit www.yourdost.com

Responsibilities:

Responsible for engagement of at least 20 accounts (about 35-40 lakhs of annual business)

Building Strong Relationship with L1

Should be able to plan & execute all webinars/programs/campaigns (Engagement overall)

Should be able to do Launches

Should be able to analyze the data, create reports and send

Should be able to do Mentoring of CSM-1

Should be able to do Engagement Discussions without the presence of SCSM and Report discussions if required

Be a part of some important process

Should be able to travel

Escalation handling

Should be able drive High Retention in his/her portfolio of accounts.

Should be able to Report Red flags

Should be able to collaborate with cross functional teams.

Requirements:

Graduation/Post Graduation

Graduation is Psychology field is a plus

1-3 years of experience required in Customer Success, Business Development, Client Management, or any other similar domain

Basic knowledge of MS Excel, PowerPoint, Google Sheets

Basic knowledge in Psychology

Prioritization skills (Time Management)

Communication - Able to communicate and write well

Active Listening - Able to listen, understand and then respond appropriately

Presentation skills & Planning Skills